Contact Us
Your satisfaction is our priority. Reach out through these dedicated channels:
📞 Phone Support
Main Line: +44 7512 698101
Business Hours: Mon-Fri: 9am -5pm EST
🗣️ 24-Hour Voicemail
+44 7512 698101
*Leave detailed message with:
- Order number (if applicable)
- Callback number
- Preferred contact window
Address
Room 1508, 15/F, Tower 2, Millennium City, 18 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
What to Include in Your Message
For faster resolution, please provide:
- Order number or purchase date
- Product model name/number
- Clear description of your inquiry
- Photos (if reporting an issue)
Our Commitment
- All emails answered within 6 business hours
- Voicemails returned next business day
- Emergency service requests escalated immediately
Note: For warranty claims or shipping issues, please include "URGENT" in your subject line.
After-Hours Tip: Our email system is monitored for critical issues. For urgent matters, email typically yields faster responses.