FAQS
Save your valuable time by finding answers through FAQs.
Top Questions
How long will it take to receive my order?
Labubu apparel orders are usually processed within 1-3 business days. Orders typically arrive within 7-15 days after shipment, depending on the destination. You can check the estimated delivery time in your order confirmation email and track your package status using the provided tracking number.
What is the warranty period for NekoLulu's clothing products?
All our Doll clothing products come with a 14-day warranty. If you discover any quality issues (such as loose stitching, detached buttons, etc.) after receiving your product, please take photos and contact our customer service team. We will provide replacement, exchange, or repair services.
How do I correctly measure my doll to choose the right clothing size?
To ensure you purchase the right doll clothing, please measure your doll’s height, chest circumference, waist, and shoulder width. All our product pages include detailed size information that you can reference. If you have any questions, feel free to contact our customer service for professional advice.
How should I care for my doll clothing and accessories?
Most doll clothing items are recommended for hand washing with mild detergent. Avoid direct sunlight and high-temperature drying. Special materials (such as sequins, leather, etc.) require special care. Please refer to the product label or contact customer service for specific care instructions. Regular gentle cleaning and proper storage will extend the life of your clothing.
How can I change or cancel my order?
To change or cancel an order, please contact us as soon as possible while the order status still shows “Processing.” Once the order status updates to “Shipped,” it cannot be canceled. Please email us at service@nekolulu.com or contact us through the website’s online customer service, providing your order number and change request.
Product Related
How is NekoLulu different from other doll clothing brands?
We offer a curated selection of exclusive outfits and accessories for dolls. Our collection includes a variety of stylish options for both everyday wear and special occasions. Additionally, we provide customization services to help you create a unique and personalized look for your doll.
How does NekoLulu ensure product quality?
We implement strict quality control for each product. All clothing items use premium fabrics and undergo professional cutting and sewing. Each finished product is inspected multiple times before shipping to ensure it’s flawless. We partner with reputable manufacturers and regularly audit production processes to ensure products meet our high standards.
How can I get assistance if I need it?
What's the difference between handmade custom doll clothing and regular clothing?
Handmade custom clothing is designed and created by our professional designers according to your specific requirements. We use premium fabrics and pay attention to details to perfectly fit your doll. Although the price is higher and production time is longer (usually 7-14 days), the finished product is unique and of exceptional quality. Regular clothing items are our standard series products, affordably priced, available in stock, and still guaranteed for quality.
Shipping & Returns
How can I track my order?
Will the logistics deliver to my home?
Yes, we offer free shipping on orders over $39. For orders under $39, a flat shipping fee of $9.9 will be applied. We use reliable logistics partners (such as UPS, FedEx, DHL, etc.) to provide door-to-door delivery service. Most areas are covered with the mentioned rates, but remote areas may incur additional charges. If you have special delivery requirements, please note them when placing your order or contact customer service.
What is your return policy?
We offer a 14-day worry-free return service. If you’re not satisfied with your purchase, you can request a return within 14 days of receiving the item. Unused products in original packaging can receive a full refund, while products with signs of use may incur a restocking fee. Custom products cannot be returned unless there are quality issues.
How long does it take to get a refund?
Once we receive and inspect your returned item, refund processing typically takes 1-3 business days. The refund will be issued to your original payment method. Credit card refunds may take an additional 7-15 billing cycles to appear on your statement, depending on your bank’s policies.