Payment Policy

At nekolulu.com, we are committed to providing a seamless, secure, and convenient shopping experience. This Payment Policy outlines the payment methods we accept, payment terms, and related policies to ensure a smooth and safe transaction process for our global customers.

1. Accepted Payment Methods

We offer a variety of secure payment options to provide you with flexibility during checkout. The following payment methods are accepted on nekolulu.com:

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Our payment gateway ensures quick and secure transactions.
• PayPal: Pay securely using your PayPal account. PayPal allows for fast and protected payments without sharing your financial details directly with us.

All payments are processed securely through trusted payment gateways, ensuring that your sensitive information is encrypted and protected.

2. Payment Process

1. Select Products: Add your desired items to your shopping cart.
2. Proceed to Checkout: Review your cart and click on the checkout button.
3. Enter Shipping Information: Provide your accurate shipping address.
4. Choose Payment Method: Select your preferred payment method from the available options.
5. Enter Payment Details:
   • For Credit/Debit Cards: Fill in your card number, expiration date, CVV code (the three or four digits on your card), and billing address.
   • For PayPal: You will be redirected to the PayPal website to log in to your account and confirm the payment.
   • For Other Methods: Follow the on-screen instructions for the selected payment method.
6. Confirm Payment: Verify that all information is correct and click “Place Order” or “Pay Now.” Your payment information will be encrypted for security.
7. Order Confirmation: After successful payment, you will receive an order confirmation email containing your order details and receipt. Please keep this for your records.

3. Currency

All transactions on nekolulu.com are processed in United States Dollars (USD) by default. Prices may be displayed in your local currency for convenience, based on prevailing exchange rates. However, the final amount charged to your card or PayPal account will be in USD. Your bank or payment provider may apply its own exchange rates and/or transaction fees, which are beyond our control.

4. Payment Security

We take your payment security very seriously. Nekolulu.com uses Secure Socket Layer (SSL) technology to encrypt your personal and payment information during transmission. Our website and payment gateways adhere to high-security standards to protect your data from unauthorized access.

We do not store your full credit/debit card details on our servers. All credit/debit card transactions are processed through a secure, PCI DSS compliant payment gateway.

5. Billing Information Accuracy

Please ensure that your billing information (such as name, address, and card details) is accurate and matches the information on file with your payment provider. Incorrect information may cause delays in processing your order or payment failure.

6. Payment Verification

In some cases, for security reasons, we may need to verify your payment. This may involve requesting additional information or documentation to confirm your identity and the authenticity of the transaction. We appreciate your cooperation in such instances to prevent fraud.

7. Failed Payments

If your payment fails, please try the following:

• Double-check your payment details for any errors.
• Ensure your card has sufficient funds and is not expired or blocked for international transactions.
• Try an alternative payment method.
• Contact your bank or payment provider for assistance.

If you continue to experience issues, please contact our customer support team for help.

8. Refunds

Refunds for returned items or canceled orders will be processed according to our Return & Refund Policy. Refunds will be credited back to the original method of payment used for the purchase. Please allow for standard processing times by your bank or payment provider for the refund to appear in your account.

9. Contact Us

If you have any questions or concerns regarding our Payment Policy or a specific transaction, please do not hesitate to contact us:

• Email: service@nekolulu.com
• Phone: +44 7512 698101 (Please note international calling rates may apply)
• Mailing Address:Room 1508, 15/F, Tower 2, Millennium City, 18 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

We are committed to making your payment process as smooth and secure as possible.