Thank you for visiting nekolulu.com. We are committed to protecting your personal information when you shop on our website. This Privacy Policy outlines how nekolulu.com collects, uses, discloses, and protects your personal information. This policy applies to the nekolulu.com website, applications, products, and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website, create an account, or make a purchase:

• Contact Information: Your name, email address, phone number, billing address, and shipping address.
• Payment Information: Payment card details (processed securely by our payment gateway, we do not store full card details), billing address, and other payment-related information necessary to complete your transaction.
• Order Information: Details of the products you purchase, order numbers, transaction history, and shipping details.
• Account Information: If you create an account, your username, password (encrypted), and other details associated with your nekolulu.com account.
• Communication Information: Information you provide when you contact us via email, phone, or our website contact forms, including records of our correspondence.

We also collect certain information automatically when you browse our website:

• Device Information: IP address, browser type, operating system, device identifiers, and general geographic location.
• Usage Data: Pages visited, time spent on each page, links clicked, products viewed, and other browsing behavior on our site.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze website traffic, personalize content, and for marketing purposes. You can control the use of cookies at the individual browser level, and you can opt-out of certain types of cookies by adjusting your browser settings. Please note that blocking certain cookies may impact your experience with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including managing payments, shipping products from China to your location, and communicating with you about your purchase.
• Customer Service: To respond to your inquiries, provide customer support, and resolve any issues you may have.
• Account Management: To create and manage your account, and provide you with access to your order history and preferences.
• Marketing and Promotions: To send you promotional materials, newsletters, special offers, and other information about our products and services, where you have consented to receive such communications. You may opt-out of these communications at any time by following the unsubscribe link in our emails or contacting us directly.
• Website Improvement: To analyze website usage, understand user preferences, improve our website design, product offerings, and overall user experience.
• Security and Fraud Prevention: To protect our website and our customers from fraudulent activities, ensure the security of your personal information, and comply with legal obligations.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

Important Notice: We do not collect personal information solely for data collection purposes, nor will we use your personal information or images for advertising without your explicit consent, except as necessary to provide and improve our Services.

3. How We Share Your Information

We may share your personal information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us with essential business operations, such as payment processing, order fulfillment (including shipping carriers), data analysis, marketing, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your information and may only use it for the specific purposes we have instructed.
• Legal Requirements: We may disclose your information if required by law, regulation, or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
• Business Transfers: If nekolulu.com is involved in a merger, acquisition, asset sale, or other business reorganization, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with other third parties with your explicit consent.

Privacy Commitment: We will not sell, rent, or trade your personal information, including your contact information, to any third party for their own marketing purposes without your consent.

4. Your Rights and Choices

Depending on your location and applicable data protection laws, including the California Consumer Privacy Act (CCPA) for residents of California and the General Data Protection Regulation (GDPR) for residents of the European Union, you may have the following rights regarding your personal information:

• Access and Correction: You have the right to access the personal information we hold about you and to request that we correct, amend, or update any inaccurate or incomplete information. You can often review and update your account information by logging into your nekolulu.com account.
• Data Portability: You may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Deletion (Right to be Forgotten): You may request the deletion of your personal information, subject to certain legal obligations and legitimate business interests that may require us to retain it (e.g., for order fulfillment, tax purposes, or fraud prevention).
• Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. This includes opting out of the sale of your personal information as per the CCPA.
• Object to Processing: You may have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes.
• Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, and destruction. These measures include, but are not limited to, SSL/TLS encryption for data transmission, secure servers, access controls, and regular security assessments. While we strive to protect your personal information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our Commitment to Your Privacy: We are fully committed to ensuring that your personal data is protected and handled responsibly. We do not sell, rent, or share your personal data for any marketing purposes without your consent, as clearly stated in our Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information to comply with our legal obligations (e.g., tax and accounting requirements), resolve disputes, and enforce our agreements. When your personal information is no longer needed, we will securely delete or anonymize it.

7. International Data Transfers

Nekolulu.com is based in China. When you use our Services, your personal information may be collected, processed, and stored in China and other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country of residence, including the United States' California Consumer Privacy Act (CCPA) and the European Union's General Data Protection Regulation (GDPR). By using our Services and providing us with your information, you consent to the transfer of your information to China and other jurisdictions as described in this policy. We will take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, applicable data protection laws, and regulatory frameworks when transferred internationally.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 16 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to promptly delete such information from our records, as per the Children's Online Privacy Protection Act (COPPA).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. The changes will become effective as of the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: service@nekolulu.com
• Phone: +44 7512 698101 (Please note international calling rates may apply)
• Mailing Address: Room 1508, 15/F, Tower 2, Millennium City, 18 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

We are committed to ensuring your privacy and security and to using your personal information responsibly and transparently.