Shipping & Delivery Policy

At nekolulu.com, we are committed to providing you with reliable and timely delivery of your products. This Shipping & Delivery Policy details our shipping origin, delivery options, service areas, and what you can expect when ordering from us. Please review this policy carefully to understand our practices.

1. Shipping Information

All our products are shipped from our operations center located in HongKong. If you have special delivery requirements when placing your order, please leave us a message or note.

2. Service Area

Our delivery service is currently available worldwide

P.O. Box Addresses: We do not support delivery to P.O. Box addresses. Please provide a valid physical address for delivery.

3. Order Processing Time

Orders are usually processed for shipment within 1-3 business days. Once your order is processed, you will receive an email with tracking information. We strive to process your order as quickly as possible to ensure you receive your purchased products promptly.

4. Shipping Duration & Costs

Estimated Delivery Time: The estimated delivery time for Standard International Shipping is 7-15 business days.

The exact delivery time depends on your specific delivery address and the transportation arrangements made by our carriers. We will provide a more specific estimated delivery time upon confirmation of your order. If you have any special requests or concerns, please feel free to contact us, and we will be happy to assist you.

Self-Pickup Service: We do not currently offer a self-pickup service.

5. Order Tracking

After shipment, you will receive an email containing your tracking number. You can use this number to log in to the logistics company’s website and track the status of your order at any time. We recommend closely monitoring your order’s shipping progress to stay informed about the estimated delivery timeframe.

6. Special Circumstances

• Unforeseen Delays: Natural disasters, holidays, and adverse weather conditions may occasionally cause delivery delays. While we strive to ensure timely delivery, nekolulu.com is not responsible for delays or failures due to circumstances beyond our control.
• Delivery Issues Due to Customer: If a package cannot be delivered to the specified address due to customer-related issues (e.g., incorrect or wrong address, recipient unavailable, etc.), or if the customer refuses to accept the package, the package will be returned to the origin, and the customer will be responsible for any additional shipping costs incurred.
• Custom Products: Custom products are generally not eligible for returns. If re-shipment is required due to customer-related issues, the customer will bear the shipping costs for the re-delivery.

7. Taxes and Duties

Unless otherwise specified, we at Nekolulu will cover all customs duties, import taxes, and any additional fees associated with cross-border shipments for all orders. This applies to all shipments, including those to the United States.

This means that there will be no additional costs for you upon receiving your order, and all related taxes and duties are our responsibility. We want to ensure a smooth and hassle-free shopping experience for all our customers.

8. Returns and Exchanges

If you need to return or exchange a product, please contact us at service@nekolulu.com. All returns must include the original packaging materials. Failure to retain packaging materials may result in additional charges. For specific details, please refer to our Return and Refund Policy (Here you should link to your company's return and refund policy page).

9. Contact Us

If you have any questions or need further assistance, please feel free to contact us:

• Email: service@nekolulu.com
• Phone Number: +44 7512 698101 (Please note international calling rates may apply)
• Company Address:Room 1508, 15/F, Tower 2, Millennium City, 18 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong